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  • Frequently Asked Questions

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!

  • Shipping & Returns

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!

  • Terms & Conditions

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!

  • Accessibility

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!

  • Privacy Policy

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!

  • Contact Us

    Shipping and Returns

    ERLY Shipping Policy




    Shipping Locations

    We currently only ship to addresses within the United States.

    We do not ship to PO Boxes, APO/FPO addresses, or international locations at this time.

    Processing Time

    Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).

    You will receive a confirmation email with tracking information once your order has been processed and shipped.

    Shipping Methods and Rates

    Shipping methods and rates are as follows:

    We offer UPS Ground, 3 Day Select and Next Day Air.


    Shipping times are estimates and may be affected by factors beyond our control, such as carrier delays or weather conditions.

    Delivery Times

    Delivery times are based on the shipping method chosen at checkout and the delivery location.

    Please note that business days do not include weekends or holidays.

    Tracking Your Order

    Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

    You can track your order directly through the carrier's website using the tracking information provided.

    Shipping Restrictions

    We do not ship to PO Boxes or APO/FPO addresses due to carrier restrictions.

    Please provide a valid residential or business address at checkout.

    Failed Deliveries and Address Errors

    If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the package.

    Please ensure your shipping address is accurate when placing your order. ERLY is not responsible for delivery issues due to incorrect addresses.

    Damaged or Lost Packages

    If your package is lost or damaged during transit, please contact us at info@itserly.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue.

    For damaged items, please provide photos of the damage when reaching out.



    ERLY Return Policy




    At ERLY, we want you to love your skincare products! If for any reason you need to return your unopened products, you may return it within 30 days of the delivery date for a refund, minus the original shipping costs.

    Return Process:

    01 Email us at info@itserly.com to request a return authorization before sending your item back. Please include your order number, product you are returning, and the reason for your return in your email.

    02 Once your return is authorized, you will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered to us.

    03 Upon receipt of the returned item, we will process your refund minus the original shipping fees.

    Important Notes:

    • Only items returned within 30 days of the delivery date are eligible for a refund.
    • Items must be returned in their original condition, unused, and with original packaging.
    • ERLY is not responsible for lost or damaged returns, so please ensure you use a reliable shipping carrier.


    If you have any questions about our return policy, feel free to reach out to us at info@itserly.com. We're here to help!